Case study: a 5,594-request season with four managers instead of six

A receptive operator (DMC) in Montenegro connected Quobi in late February 2026 and ran the whole season on it. Below are figures from that one client's production system, compared with the same stretch of 2025, when all of it was done by hand.

Every request a manager confirmed by hand, March–August

One dot is one request a manager confirmed. The pile on the right is counted apart: requests that never got a decision. Shares per time band are measured; the shape inside a band is illustrative.

Share of requests by time to confirmation
Time to confirmation	2025, manual	2026, with Quobi
Within a day	60.2%	64.1%
1–3 days	24.5%	26.6%
3–7 days	5.7%	4.2%
1–2 weeks	2.6%	1.3%
Over 2 weeks	7.1%	3.8%
No decision	160	26

Case study: one client, receptive operator in Montenegro
Measured: 8 Sep 2026
Source: Booking-system and Quobi data

Season 2026 against 2025

The median barely moved. The tail did.

Quobi runs in production with a receptive operator (DMC) in Montenegro — figures from the live system, 24 Feb – 8 Sep 2026.

A typical request closed in about 16 hours before Quobi and still does: hotels reply when they reply. What changed are the requests that used to hang for weeks, and the ones nobody decided on at all.

26

requests got no decision at all: neither confirmed nor cancelled

2025, manual160−81%

5,594

requests carried through the pipeline

92,201

emails handled, up to 905 a day in July

94.6%

of requests with the hotel email ready within 5 minutes

Hours from request to confirmation, March–August

2025, manual
2026, with Quobi

Average

103.7 h

63.4 h

−39%

90th percentile

134 h

60 h

−55%

MedianA typical request. Hotels reply when they reply.

16 h

15 h

Our agent used to spend up to 20 minutes on each supplier request. Now they review ready-to-send emails and click Send. Through peak season we didn't grow the team.

Head of ReservationsReceptive operator, Montenegro

Confirmation rate 82.6% → 86.1%, season over season
98.4% of hotel replies parsed without errors
80% of requests invoiced automatically, about an hour after confirmation
Zero changes to the booking system

Period: 24 Feb – 8 Sep 2026
Comparison: March–August, 2025 vs 2026
Source: Booking-system and Quobi databases, this client

Where the time went

Two of seven steps stay with a person

Step times over this client's season. 31% of its requests arrived at night or at the weekend and were picked up straight away.

1
Request picked up
Straight from your booking system, nights and weekends included.
Quobi
2
File data checked
Guests, dates, board, stop-sales and allotments, against the file.
Quobi
3
Email to the supplier drafted
In the supplier's language, waiting in your agent's mailbox.
Quobimedian 0 min, p90 48 s
4
Agent sends the draft
One click, from their own mailbox. Or switch on full autopilot.
Your team
5
Reply matched and read
Found in the inbox, tied to the file, parsed: confirmed, declined or alternative.
Quobihotel replies: median 1.0 h
6
Partner confirmation drafted
With the invoice attached.
Quobimedian 0 min, p90 2.9 min
7
Agent sends the confirmation
The file is closed.
Your team

Timings: median and p90, 24 Feb – 8 Sep 2026, this client

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