The problem
In peak season, every booking means an email to the hotel, a reply to read, a change, a cancellation, an invoice. Our client's agent used to spend up to 20 minutes on each supplier request.
Tourism
Tourism: hotel requests, replies and changes — handled while your team approves.
Case study · one client, travel/DMC: a receptive operator in Montenegro, live system, 24 Feb – 8 Sep 2026.
How Quobi helps
Next to your booking system, without changing it. Quobi drafts the hotel email, reads the reply, handles changes and invoices.
What Quobi does
- Drafts hotel request emails and reads the replies
- Handles changes and invoicing
- Works with any booking system
- Builds priced options and a proposal page
- Keeps a shared supplier index
- Takes rates and availability straight from channel managers
Case study · one client
Figures from one client's live system
- 5,594 requests carried through the pipeline
- 92,201 emails handled, up to 905 a day in July
- 94.6% of requests with the hotel email ready within 5 minutes
- 6 → 4 managers in the reservations team at peak season
- Confirmation rate 82.6% → 86.1%, season over season
- 98.4% of hotel replies parsed without errors
- 80% of requests invoiced automatically, about an hour after confirmation
- Zero changes to the booking system
“Our agent used to spend up to 20 minutes on each supplier request. Now they review ready-to-send emails and click Send. Through peak season we didn't grow the team.”
— Head of Reservations, receptive operator (Montenegro)
How a request runs
Requests arrive at night and at the weekend. They no longer wait for Monday.
Quobi picks the request up the moment it lands and has the hotel email waiting in your agent's mailbox by morning. Your agent sends it. Quobi handles everything after.
02:14Tue
Your team is offline
- Request picked up
- Data checked
- Email to the hotel drafted
- Manager sends the draft
- Reply matched to the request
- Reply read
- Confirmed and invoiced
12requests handled overnight
QB-20417Received: 02:14 Tue
Hotel Adria BayBudva, Montenegro
- Stay
- 12–19 Jul 2026
- Guests
- 2 adults, 1 child (7)
- Room
- Superior double, sea view
- Board
- Half board
New request
- No stop sale on these dates
- Allotment: 2 rooms left
- Child’s age checked for check-in day
- 1
Request picked up
Straight from your booking system, nights and weekends included.
- 2
File data checked
Guests, dates, board, stop-sales and allotments, against the file.
- 3
Email to the supplier drafted
In the supplier's language, waiting in your agent's mailbox.
- 4
Agent sends the draft
One click, from their own mailbox. Or switch on full autopilot.
- 5
Reply matched and read
Found in the inbox, tied to the file, parsed: confirmed, declined or alternative.
- 6
Partner confirmation drafted
With the invoice attached.
- 7
Agent sends the confirmation
The file is closed.
SRPotvrđujemo rezervaciju pod brojem 48213.ConfirmedTRMaalesef bu tarihlerde müsaitliğimiz yok.DeclinedELΜπορούμε να προσφέρουμε δίκλινο Deluxe με θέα θάλασσα.Alternative offeredARنؤكد حجزكم، رقم التأكيد 7731.ConfirmedITAllotment chiuso dal 21 al 28 giugno.Stop saleDEWir bestätigen die Reservierung vom 3. bis 10. August.ConfirmedENCould you resend the guest names for this booking?Needs your decisionRUПодтверждаем бронирование, номер 55120.Confirmed
In peak season one agent runs 30–50 requests a day
Quobi takes everything off their plate except the decisions.
Without Quobi
- A request lands and waits until someone notices it
- 10–20 minutes per email: guests, dates, board, language
- Counterparties go quiet, and someone has to remember to chase
- Replies are buried in the inbox, read and re-keyed by hand
- Invoice and confirmation are one more manual step
- Peak season means overtime, mistakes and temporary hires
With Quobi
- Requests are picked up automatically, even overnight
- Every email is drafted in seconds and checked for data errors
- Quobi sends follow-ups and flags deadline risk itself
- Replies are matched to the file and parsed field by field
- Invoice issued, confirmation sent to the partner, file closed
- Peak load without growing the team
Not an email generator. The full confirmation cycle.
Validation, grouping, correspondence, deadline control and audit, in one system run by your team.
Emails in the counterparty's language
English, Serbian, Turkish, Arabic. Quobi writes the way each hotel or supplier expects and remembers their quirks.
Replies never get lost
A four-level matching algorithm ties inbound emails to files, even without a reference in the subject line.
Follow-ups and deadlines
A counterparty has gone quiet? Quobi sends the reminder itself and raises the alarm as the cut-off nears.
Real-time control
A live board of every file: what's confirmed, what's waiting, where your decision is needed. Every action is logged.
- From
- booking@adriabay.me
- To
- reservations@adriatic-dmc.com
- Subject
- Re: Rezervacija QB-20417, 12–19.07.2026
Poštovani, potvrđujemo rezervaciju pod brojem 48213. Soba Superior, pogled na more, polupansion uključen.
Read by Quobi
- Reply type
- Confirmation number
- Room
- Board
We know your system from the inside, not from the docs
Quobi was built inside a working receptive operator, straight off its booking system, and drops into your process with minimal setup.
Connects without touching your system
Email notifications and a read-only database sync. Your workflow doesn't change, and setup is minimal.
Understands the whole file
Travellers, rooms, board, stop-sales and allotments, amendments and cancellations. Quobi reads a file the way your agent does.
Closes the loop on every file
Sees the confirmation land in your system, tracks changes to the file and emails the hotel about amendments.
Fits the stack you already run
Your booking systemMicrosoft 365Google WorkspaceBooking.comD-EDGEPhobsGeminiClaude
Running a different system? Tell us and we'll discuss connecting it.
QB-20417Received: 02:14, Tue
Hotel Adria BayBudva, Montenegro
- Stay
- 12–19 Jul 2026
- Guests
- 2 adults, 1 child (7)
- Room
- Superior double, sea view
- Board
- Half board
- From
- Sunline Travel
Confirmed, CNF 48213
Confirmation sent to the partner with the invoice attached
Case study · one client
One DMC in Montenegro ran its 2026 season with four managers instead of six
A receptive operator connected Quobi in late February and ran the whole season on it. These are that one client's figures, not an average across Quobi customers. The full breakdown, with the method and the caveats, is in the case study.
4
2025, manual6−33%
94.6%
5,594 requests
- Case study
- one DMC in Montenegro
- Period
- 24 Feb – 8 Sep 2026
Whichever link of the chain you sit on
Quobi was built and proven inside a receptive operator. The same engine reads the request, writes in the counterparty's language, reconciles the replies and closes the loop, adapted to your process.
Receptive operator / DMC
- Request from your tour-operator partner
- Quobi chases hotels, transfers and tours
- You invoice the partner, file closed
The process Quobi was built around: every partner request, straight off your booking system.
Outbound tour operator
- Request from your agent
- Quobi chases DMCs and hotels abroad
- You confirm back to the agent
Plus the exception flows that eat your day: declines with alternatives and changes to confirmed bookings.
Travel agency
- Request from your client
- Quobi queries several operators, DMCs and hotels
- You compare and reply with options
One confirmation loop instead of a dozen inboxes and chat threads.
Hotel
- Request from operators, agencies and OTAs
- Quobi checks availability and drafts the reply
- You send the confirmation or an alternative
Answer every channel in its own language, with nothing re-keyed and nothing missed.
Built for your market
Pick your region for a page tuned to the suppliers and files you run every day.
United Arab Emirates
receptive and inbound tour operators
United States
receptive and inbound tour operators
Philippines
receptive and inbound tour operators
Kenya
safari operators and inbound DMCs
Tanzania
safari operators and inbound DMCs
South Africa
inbound tour operators and DMCs
Don't see your region? Tell us where you operate and we'll tailor the walkthrough.
Cloud or your own server
Pricing depends on your volume and deployment. Book a demo and we'll price it for your volume.
Quobi Cloud
RecommendedUp and running in days. We host it, your team works in it.
Price on request
- Connects your booking system and corporate mailbox
- Data isolated per client
- Updates and support included
- Your agents keep working in their own mailbox
On-premise
Installed on your server. Data never leaves your perimeter.
Price on request
- Full control over traveller data
- For companies with strict security requirements
- Integrates with your infrastructure
- Rollout on an agreed plan
Questions we get on every call
Do we have to change our booking system?
Almost nothing changes. Quobi connects over email notifications and a read-only sync — setup is minimal and your workflow stays the same. It works alongside TourPlan, Tourwriter, your own system, or just your inbox.
What languages does Quobi write in?
Any language your suppliers use — English, Arabic, Spanish, Turkish, Serbian and more. The language is matched per supplier and remembered in their knowledge base.
What if the AI gets an email wrong?
In manual mode your agent sees every draft before it's sent. Full autopilot is something you switch on yourself, once you trust the quality. Quobi also checks each request against your file data and flags mismatches — in practice it catches errors more often than a person does.
Does it handle the whole file, not just hotels?
Yes. The same loop runs for every supplier on a file — hotels, transfers, tours, tickets, guides. Quobi confirms each component and only closes the file once everything is in.
How fast is onboarding?
Cloud: a few days — mailbox access and supplier list setup. On-premise: on an agreed plan.
Is our data safe?
Data is isolated per client, access is your team's alone, and emails go from your own corporate mailbox. For the strictest requirements there's an on-premise option — your data never leaves your perimeter.
How much does it cost?
It depends on file volume and deployment (cloud or your server). Request a demo and we'll size it for your volume.
See Quobi run live
30 minutes online. A live walkthrough on realistic sample data.
What happens next
- We reply within one business day to agree a time
- We run Quobi live on realistic sample data — supplier emails drafted in front of you
- We size the rollout and pricing for your volume
Prefer email? hello@quobi.app